IT support for companies — IT you no longer have to think about

It is ongoing IT support in which we take on everything an in-house IT department would: a helpdesk for staff, Microsoft 365 administration, the network, servers and backups, security and monitoring. The difference is that instead of salaried positions there is one agreement with the scope and response times written into the SLA, and one partner who knows your company answers for the whole. We work remotely with companies across Poland, and on site in and around Bydgoszcz.

Companies of 5 to 100 people with no IT department of their own, where computers, accounts and the network are needed for work every day: offices, law firms, clinics, service, trading and manufacturing businesses. They usually come to us when "the person who knows computers" can no longer keep up or leaves, when Microsoft 365 has grown beyond anyone's control, or when a client or an insurer starts asking questions about security.

One salaried person has one specialism, holidays and a notice period — while a company of 5 to 100 people needs expertise from several areas at once, only not full time. Under ongoing support you get the helpdesk, Microsoft 365 administration, the network, backups and security in one agreement, with documentation that stays in the company and continuity that does not depend on someone's holiday. When the company grows into its own IT department, we hand it a tidy environment — and we will say plainly when that moment has come.

Support is billed as a fixed monthly fee, agreed before the start and written into the agreement. The amount depends on the number of users and devices, the complexity of the environment (servers, branches, industry systems), the plan and the SLA response times you choose, and how much of the work is to happen on site. We do not publish a price list, because each of these factors changes the scope — after the free audit you get the scope and the fee in writing.

We start with an audit: a review of hardware, accounts, network, backups and security, and a conversation about what hurts the company most. Then we take over access and document the whole environment — inventory, passwords in a vault, a network diagram, the licence list — so that no information stays in someone's head. In parallel we open the helpdesk for staff and switch on monitoring, and the urgent items from the audit, usually MFA and backups, are dealt with first. At the end you get a summary of the state of IT and a plan for the months ahead.

Every request is given one of three severity levels — critical, high or standard — and for each of them the SLA sets a response window that depends on the plan you choose. Those windows are a contractual commitment, not a best-effort promise. Current standard terms: a response within 3 working days for standard requests and within 12 hours for urgent ones; on higher-priority plans the windows are set individually in the agreement. The channel for urgent reports is available 24/7. Requests outside a standing agreement are handled as availability allows, and we always say plainly when we can realistically get to a problem.

The basics that stop the typical incidents in small companies: multi-factor authentication on every account, endpoint protection and patching, backups tested by restoring them, tidy access revoked on the day someone leaves, and hardening of Microsoft 365 and the network. The free audit we start with is a configuration and risk review, not a penetration test — if your industry requires one, we will help you scope it and choose a specialised firm.