Managed IT for companies in Bydgoszcz. Your external IT department.

Both. We start remotely because it is faster for you: most tickets — email, accounts, permissions, software, configuration — can be resolved over a secure connection without waiting for anyone to drive over. We come to your office in Bydgoszcz where remote work cannot do the job: hardware failures, work on the network, setting up workstations, servers and NAS devices. How often we visit on a regular basis is agreed in the contract — some companies want a fixed day each month, others only need a visit when something calls for one.

Calmly, and without putting them on the spot — in the first weeks they are usually our most valuable source of knowledge. During the audit we write down what exists and where: administrator accounts, the router and Microsoft 365 passwords, supplier contracts, licences, where the backups live. Then we move the access into a password vault and document the environment. That person stops being “the one who does computers” and goes back to their actual job, and the company stops depending on one person's memory.

Yes, provided the handover is planned rather than sudden. We start with the audit while the previous contract is still running, agree a date for transferring access, and only switch the ticket channel and the monitoring once we have it. We turn nothing off before we have confirmed our own access to everything that matters. The most common problem in a change like this is that the client does not hold the administrator passwords — the earlier we check that, the fewer surprises there are.

Usually from five people upwards, but the number of workstations is a worse measure than the question of what a day when nobody can work costs you. An eight-person accounting office in April loses more than a thirty-person services company in July. If after a conversation we conclude that an ongoing contract would not pay for itself, we will say so — and offer help on demand instead of a monthly fee.

You have one standing contact for the cooperation and one ticket channel — you are not calling a different person each time and explaining your environment from scratch. Jakub Zając, the firm's founder, is responsible for delivery, and for work that needs a particular specialisation we bring in trusted specialists for that task. We do not build the impression of a larger organisation than we are: this is an engineering firm working at this scale on purpose, with documentation kept so that continuity does not depend on one person's memory.

For the fact that nothing broke. In the background there are updates, monitoring, permission reviews, backup checks and restore tests — work nobody sees until it is missing. On top of that comes readiness: a critical ticket takes priority because there is a contract, not because somebody happens to have a free afternoon. Every month you get a summary of what was done, so you do not have to take it on trust.

The urgent-ticket channel is available continuously, but how much work happens outside business hours depends on the plan and on what we wrote into the SLA — the IT Critical plan covers out-of-hours support within an agreed scope. We do not promise in an offer what cannot be written into a contract. If your company works shifts or on Saturdays, say so on the first call: it changes both the scope and the price.

We are responsible for keeping it running: the server or workstation it sits on, the database, the access, the backups, the updates and the network connection. We do not replace the software vendor and we do not pretend to know every industry system on the market. What we do take over is the contact with its technical support, so that your bookkeeper is not the one reading out an error message down the phone. In the audit we check whether such a system is covered by backups at all — surprisingly often it is not.

Administering the environment requires administrative permissions, not access to the contents of your documents — and we grant ourselves only the permissions a given task actually needs. Before the work starts we sign a data-processing agreement and a confidentiality undertaking. Administrative access is issued by name and documented, so it is visible at any point who used it and what for.

We advise on what to buy and prepare a specification against your real needs, so that a five-thousand-złoty laptop does not end up with someone who works in a single spreadsheet. You can buy the hardware yourselves — and it is often cheaper that way. If you would rather we handled the purchase, we say plainly on what terms we do it. We never recommend hardware because somebody pays us to, and we have no reason to talk you into replacing something that still works.

Yes. On-site work covers Bydgoszcz and the surrounding area; remote work covers the whole of Poland, wherever you are. For a company further from Bydgoszcz we establish before signing how often you genuinely need someone on site and whether we can provide it. We would rather say “we cannot drive out every week” at the start than have to explain it later.

You get everything that is yours: the environment documentation, the inventory, the administrator passwords and the access. Microsoft 365 accounts, domains and licences are registered to your company from the start, not to us — we do not build dependency on something sitting in our name. The notice period is agreed in the contract before we start, and we propose one that does not turn leaving into a penalty. If you move to another provider or to an in-house IT person, we hand the environment over to them normally, in a conversation.