The questions worth asking before you sign an IT contract

1. 01How much does managed IT support costWhy managed IT does not fit in a price table, how the four billing models work, and what to ask before comparing two quotes that look identical.6 min read
2. 02An in-house IT hire or an external provider?Why setting a salary against a monthly invoice leads to the wrong decision, when an in-house hire is genuinely the better answer, and what to check before you settle it with one number.9 min read
3. 03A managed IT SLA — what it actually commits toWhich clauses in a managed IT SLA genuinely bind the provider and which only look reassuring — from the response-versus-resolution split to the termination clause.10 min read
4. 04What Microsoft 365 does not back upThe shared responsibility model without the jargon: what Microsoft guarantees, where retention stops, how data really disappears in small companies, and what a backup needs before it deserves the name.9 min read
5. 05How to change your IT provider without downtimeThe risk in changing IT providers is the gap between the old one and the new one, not the new one — here is the order of work that closes it.11 min read

We write these as a company that sells the services they describe, and we try to make them useful even to someone who chooses a different provider. Each one is grounded in what our contracts actually say rather than in market figures we could not verify.