External IT department · Bydgoszcz and remote across Poland
Your external IT department
Complete IT support for growing companies: helpdesk, Microsoft 365, computers, networks, backups, cybersecurity and monitoring. One contract and one accountable partner instead of an in-house IT hire — and when you need it, we also build software, integrations and automations.
The first conversation is free. We normally reply within one working day.
Experience from projects in enterprise environments:
- PwC
- Roche
- E.ON
Your IT department
JZ Technology
one contract · one partner
- Workstationscomputers · helpdesk
- Microsoft 365mail · accounts · licences
- Network & Wi-Fioffice · remote access
- Servers & backupsbackup · recovery
- Securityprotection · access
- Monitoringalerts · updates
- Apps & automationswhen needed · extension
One partner accountable for the whole IT environment
What a company gains from managed IT support
- Fast response to incidents
- Most requests are resolved remotely; when a problem requires being at the hardware, we come on site in and around Bydgoszcz, within the visit scope set in your agreement. Response times for each level of urgency are written into your SLA, not left to goodwill.
- Proactive monitoring and maintenance
- Updates, backups and check-ups run on a schedule, not after the damage. Monitoring tells us about most problems before your staff notice them.
- One dedicated IT partner
- You talk to someone who knows your environment, your accounts and your history, not a different technician every time. No ticket lottery, no explaining everything from scratch.
- Documented infrastructure
- We keep an inventory of devices, accounts, licences, the network and access. The company is not hostage to anyone's memory — not ours, and not a departing employee's.
- A predictable monthly arrangement
- The scope and a fixed monthly fee are agreed up front, in writing. Everyday questions from staff do not turn into hourly invoices, and you know in advance what IT costs each month.
- Cybersecurity and backups
- Multi-factor authentication, endpoint protection and backups we test by actually restoring them — because a backup nobody has ever restored is just hope.
What managed IT services cover
IT support for companies in one contract: an IT helpdesk for staff, Microsoft 365 support, network administration, servers and backups, security, and order in licences and documentation. Six areas with one team accountable for all of them — no bouncing between suppliers.
Workstations and IT helpdesk
- IT helpdesk for staff — one channel for requests
- Desktops and laptops — Windows and macOS
- Printers and peripherals
- Software installation and updates
- Hardware purchase advice and replacement
- Device inventory
Microsoft 365 and accounts
- Microsoft 365 administration
- Email and calendars
- User accounts and permissions
- Teams, SharePoint and OneDrive
- Licence management
- Google Workspace where already in use
Office network and internet
- Office network and Wi-Fi
- Routers and firewalls
- Separate guest network
- VPN for remote work
- Network documentation
Servers, NAS and backups
- Servers and NAS devices
- Storage
- Backup strategy
- Backup monitoring and restore tests
- Virtualisation where present
Security
- Endpoint protection
- MFA and account security
- Access reviews
- Security awareness basics for staff
- Incident response
IT operations
- Employee onboarding and offboarding
- IT documentation
- Software access and licences
- Vendor and ISP coordination
- Cloud services
From the first conversation to ongoing support in seven steps
Every step ends with a concrete result you can assess before we move on. You sign the contract only once you know exactly what you are getting and for how much.
- 01
Initial consultation
- 02
IT audit and infrastructure review
- 03
Findings and recommendations
- 04
Proposal and SLA
- 05
Onboarding and documentation
- 06
Ongoing support and monitoring
- 07
Continuous improvement
Three plans, one rule: a fixed monthly fee
You choose the level of support that matches how much your company depends on IT. The plans differ in response priority, the scope of monitoring and how much work we do ahead of time, before anything breaks — the details are in the comparison table below.
IT Essential
For small teams that need a reliable helpdesk and the basics kept in order.
Day-to-day help for staff, care of computers and Microsoft 365 accounts, and documentation kept in order. Monitoring and backup oversight to the extent agreed in the contract.
- Remote helpdesk during working hours
- Microsoft 365 and account administration
- Care of computers and software
- Documentation of the environment
- On-site visits as an option
Response prioritystandard
Ask about this plan- Recommended
IT Business
For growing companies where an IT stoppage costs money — the plan we usually suggest as the starting point.
The full external IT department: helpdesk, monitoring, backups, network, security and a monthly summary. For companies that want IT to simply work, with one partner clearly accountable for it.
- Everything in IT Essential
- Proactive monitoring and maintenance
- Backup monitoring and restore tests
- Network administration and security review
- A monthly summary and a standing contact for the arrangement
Response priorityhigh
Ask about this plan IT Critical
For companies whose systems must not stop: extended hours, servers, formal reporting.
The highest response priority, care of servers and the cloud environment, after-hours support to the extent set in the SLA, and formal reporting for management.
- Everything in IT Business
- The highest response priority
- After-hours support as set in the SLA
- On-site visits within the agreed area
- Formal reporting and periodic reviews
Response priorityhighest
Ask about this plan
We do more than keep IT running. We improve the way your company works.
The team that looks after your computers and systems every day sees where staff lose time to manual work. The same team designs and builds software — so it can fix that, rather than only note it.
Starting point
We start with what we were hired for: computers, Microsoft 365, the network, backups. The company finally has someone accountable for it.
What we notice
A few weeks in, we notice staff copying orders by hand from the online shop into the accounting system — every day, with the kind of errors nobody enjoys hunting down.
The result
We build an integration between the two systems. Orders flow on their own, hours of manual work disappear, and copying errors stop existing. The same IT, put to better use.
What we have built for the companies we support
Internal applications
Tools for orders, jobs or stock where off-the-shelf software does not fit how the company works.
Dashboards and reporting
One screen with current numbers instead of a report someone assembles by hand from several spreadsheets every week.
API integrations between systems
We connect systems that do not talk to each other: the shop with accounting, the CRM with email, production with the warehouse.
Automated workflows
An invoice reaches the right person, a job changes status on its own, and a reminder goes out without anyone having to remember.
AI tools
Document processing and assistants that work on your company's own data — where they save hours, not just where they look good.
Data integrations
One source of truth about customers, products and stock, instead of three databases that disagree.
Mobile apps and client portals
An app for staff in the field, or a portal where a customer checks the status of their order instead of calling.
Process automation
Repetitive office chores — retyping, copying, sending — turned into processes that run themselves.
Practice shaped by systems where mistakes are expensive
Experience gained in complex international and enterprise technology environments, including projects connected with PwC, Roche and E.ON. Large-scale data, regulatory requirements, formal release processes and teams spread across time zones. We bring the same habits to running IT for companies that have no department of their own.
Enterprise environments
- PwC
- Roche
- E.ON
- Mercedes-Benz
- EBI 24
Client projects
- MentalExpert
- IZAPzoo
- NZOZ Zdrowie
- Kamil Rosikiewicz
Names and trademarks remain the property of their respective owners and appear here for identification only. They indicate organizations whose projects we have worked on — they do not imply endorsement, recommendation or partnership.
- Scope and contract in writing
- Before we start, you hold the scope of support, the plan and the monthly cost in writing. No hidden items and no surprises on the invoice.
- Response times written into the SLA
- Response windows for reported issues are part of the contract, not a promise made in a meeting. You know what to expect before anything happens.
- Documentation you can take with you
- Passwords, configurations and the map of your environment are kept so they can be handed over. Changing IT partner should never mean starting from zero.
- Security as standard, not an add-on
- Backups, updates, multi-factor authentication and endpoint protection are part of the service, not a separate line on the price list.
From the companies whose IT we run, and the people we helped on site
Business clients
We have been working with JZ Technology for some time now, and what we value most is the speed and the quality of contact. In our industry we cannot afford long outages or technical problems, so we needed a partner we could genuinely rely on. Every ticket is handled efficiently, and on larger changes we always get specific information and proposed solutions. We recommend them without reservation.
We rate the cooperation with JZ Technology very highly. What mattered to us most was security, stability and being able to reach someone quickly when something goes wrong. All of it has been properly taken care of. We also appreciate that solutions are explained in normal language rather than purely in technical terms. We feel our IT is simply in good hands.
Very good cooperation from the very beginning. Contact is quick, decisions are concrete and deadlines are met. What we value most, though, is the flexibility — even when something comes up that we had not planned for, we can count on help and a sensible proposal. We now treat JZ Technology as our external IT partner rather than as an ordinary supplier.
JZ Technology delivered several projects for us involving software and process automation. From the start, a real strength was that they understood the business side of the project rather than focusing on the technology alone. That let us simplify some of the original assumptions, and what we finally received was a solution better matched to our day-to-day work. Very good cooperation.
Recommended — a team with deep knowledge solved our company's database problem in twenty minutes. I took them on long term so that it would not happen again, and two years in I am very happy with it.
Complete professionalism! I edit video, so when the drive holding a client's footage died on me I nearly had a heart attack. […] Immediate response, data recovered, the machine runs like new. Great contact too, everything clear and no upselling. Seriously, I really recommend them – especially if a computer is the tool you work with.
Private clients
I would recommend working with them to anyone looking for a reliable, competent and trustworthy IT specialist. I will certainly use their services again.
Krzysztof Bednarek The technician was very pleasant, very patient, and would not let go until the problem was solved (it took nearly two hours), with no fuss and no taking the easy way out by resetting everything, just looking for the actual fix.
Malena T. I had a problem with my laptop in the middle of the night. Someone was with me within the hour and the laptop was fixed in minutes.
Julia Szychowska Great service and an expert approach. The repair went quickly and everything works faultlessly.
Agata Torma I am very, very happy with the service. A reliable, professional, trustworthy specialist. […] The best service I have come across so far.
Jerzy Piechocki Brilliant service. The desktop was repaired quickly and perfectly. I will certainly use them again.
Mikołaj Piotrowski
Founder-led. Team-delivered.
Technical direction and the quality of the service are the responsibility of Jakub Zając, the company's founder. He leads both the ongoing IT support and the engineering work: the first conversation, the scope and the decisions that matter later — including when more people from the team are working on your environment.
His own practice is quality engineering and data at scale: test strategies, automation in Python, data pipelines on AWS and releases inside formal processes. That is where the habit of reading our own code the way a tester reads someone else's comes from.
I would rather say plainly what we will not do than take on work we cannot deliver at the quality we promised.
Bydgoszcz area
Urgent failures and on-site service in Bydgoszcz
When something stops working, time is what counts. We help with failing workstations, networks, printers and backups — diagnosis starts remotely and, when needed, we come to you in Bydgoszcz and the surrounding area.
+48 573 021 012
- Workstations and hardware
- Networks, Wi-Fi and printers
- Backups and data recovery
- Ongoing IT support for companies in Bydgoszcz
The four questions we hear most often
It is ongoing IT support in which we take on everything an in-house IT department would: a helpdesk for staff, Microsoft 365 administration, the network, servers and backups, security and monitoring. The difference is that instead of salaried positions there is one agreement with the scope and response times written into the SLA, and one partner who knows your company answers for the whole. We work remotely with companies across Poland, and on site in and around Bydgoszcz.
Companies of 5 to 100 people with no IT department of their own, where computers, accounts and the network are needed for work every day: offices, law firms, clinics, service, trading and manufacturing businesses. They usually come to us when "the person who knows computers" can no longer keep up or leaves, when Microsoft 365 has grown beyond anyone's control, or when a client or an insurer starts asking questions about security.
Every request is given one of three severity levels — critical, high or standard — and for each of them the SLA sets a response window that depends on the plan you choose. Those windows are a contractual commitment, not a best-effort promise. Current standard terms: a response within 3 working days for standard requests and within 12 hours for urgent ones; on higher-priority plans the windows are set individually in the agreement. The channel for urgent reports is available 24/7. Requests outside a standing agreement are handled as availability allows, and we always say plainly when we can realistically get to a problem.
Yes — and it is what sets us apart from a typical support provider. We are an engineering firm: we build web and mobile applications, internal systems, integrations and automations, including for the companies whose IT we run day to day. In practice this means that when, while supporting you, we see data retyped by hand between systems or a process run in a spreadsheet, we can propose and build a solution — and when such an investment would not pay for itself, we say so.
Let's talk about IT support for your company
Describe in a few sentences how IT works for you today and what gets in the way most. You get a specific reply: what we propose, where we would start and what ongoing support would look like.
- We normally reply within one working day.
- The first conversation is free and non-binding.
- If it is outside what we do, we say so plainly.
- kontakt@jakubzajac.eu
- Phone
- +48 573 021 012